Live Assistant package deal

This IS NOT your typical live chat service!

Now that we have your attention . . .

Stop Losing Sales is excited to be able to provide a fantastic chat service to you that will provide an amazing set of functional services to you and your clients.

Live Chat

Of course, we provide a live chat service that is easy to administer, very flexible and brandable to your business. That's the easy part! Sure our chat software is state-of-the-art, but Stop Losing Sales offers you so much more functionality than the typical web site chat software.

Remember, just because you offer live help on your web site doesn't mean that you suddenly have to dedicate someone 24 hours a day to sitting in front of their computer. Our system offers a task-bar notification with audio alerts to tell you when someone has initiated a chat. And if you happen to miss a chat request, don't worry, those users will politely be rolled into an support ticket system where they can still ask their question and you still capture a new sales lead!

As you will see, even if you decide to NEVER use the live chat feature, the additional features with this service still make it a bargain for any business. Check out all the additional services that are included for FREE with your live chat service.

Interactive Shopper System

Use the live chat and all the resources below to create a robust interactive shopper experience. Be right there to assist your customers, answer questions, direct them to the appropriate resources, or go ahead and take their order or set their appointment right in your chat window in real time and have your transcript available for verification later. Take your service to a new level!

Trouble Ticket System

This work order-like system allows your visitors to open a support ticket as needed either via web form or email. This allows you and your staff to eaisly share the responsibility of handling the support issues in one centralized location or simply use it to simply clean up your inbox and segregate true support issues from your regular email

Knowledge Base

Create a huge resource center for your clients, including downloads, tutorials, etc. By creating a knowledge base for your customers, you will be saving your customers and yourself valuable time since you will have to answer far less support emails.

Troubleshooter

similar to a "wizard" in Windows, you can create a series of self-guided troubleshooters for your clients. This allows you to address more technical concerns of your customers or handle issues that tend to involve a lot of fact-finding before you can address the correct issue. This can be a tremendous time saver!

Online Survey System

Keep track of how your satisfied your customers are with your support team. With our easy form builder, you can construct a survey form that can be submitted to users of your system. This allows you to get immediate feedback from the people you need most - your customers!

Internal Applications

With our integrated tools like: internal staff mail system, staff task manager, staff calendar, and more, you can create a better internal environment even for those that aren't involved in monitoring your support features. Our integrated tools will let you really organize your workforce and allow them seamless interactivity and communication

Advanced Third Party API

By using our integrated API system, you can allow your clients to log in to your existing applications and at the same time create a user in your support system. For businesses that have existing applications, this will keep you from having to ask for an additional registration or login from your users if they need to access your support system too.

This is just an overview of our system. We encourage you to check out our features page for more detailed information. We guarantee that you won't find this much functionality from any other live chat system. Your ROI with a product like this can be tremendous.